At Pelago Capital Partners (“Pelago”), we are committed to protecting your personal information.  Our Privacy Policy provides key details about the personal data we collect, how we use it, who we may share it with, and your rights and choices regarding this information.

We may update this policy periodically, so please check our website for the latest version. If significant changes occur, such as updates to where your data is processed, we will notify you directly.

Our Cookie Policy is part of this Privacy Policy. Cookies help us improve your browsing experience by storing information about your usage of our website. To learn more, please read our Cookie Policy.

How to Contact Us

If you have questions about this Privacy Policy or the personal information we collect, you can contact us through the form on our website.

Information We Collect and Use

We may collect the following types of personal information:

• Personal details: Name, date of birth, contact information.
• Service-related details: Bank account details and other information connected to your service with us.
• Interaction details: Records of meetings, phone calls, emails, or letters.
• Website usage information: Data collected via cookies when you visit our website.
• Sensitive information: Such as health-related details, collected only when necessary and with your explicit consent.
• Third-party information: Data about joint applicants, beneficiaries, or others linked to services or products you have with us.
• In cases involving children (e.g., named beneficiaries), we only collect limited information necessary for identification, such as name, age, and gender.

Sources of Information

We collect personal information directly from you through:

• Meetings, applications, phone conversations, emails, and letters.
• Event registrations or participation in surveys.
• Online interactions via our website, social media, or apps.
• We may also obtain information from publicly available sources to improve our records, such as verifying addresses or obtaining better contact details.

Why We Collect and Use Your Information

We collect and use your information only where it is necessary, fair, and lawful. This includes:

• Providing products or services you request.
• Meeting legal or regulatory obligations.
• Pursuing Pelago’s legitimate interests, such as:
• Delivering relevant information and guidance.
• Understanding your needs to offer tailored communications.
• Developing new services.
• We always assess whether our use of your information is reasonable and not overly intrusive. If you provide consent for specific uses, you can withdraw it at any time by contacting us.

Sharing Your Information

We may share your information with:

• Trusted partners who support us in delivering our services.
• Regulatory bodies and law enforcement agencies, when required.
• We ensure that all third parties handle your data securely and in compliance with applicable laws.
• Processing Locations
• While most data processing occurs within regions adhering to stringent data protection laws, some processing may take place outside these areas. In such cases, we implement safeguards to ensure your data is protected to an equivalent standard.

Protecting Your Information

We take data security seriously and apply robust safeguards to protect your personal information. Our security measures are aligned with industry standards, and all employees undergo regular training to maintain data confidentiality and integrity.

Retention of Information

We retain your personal information only as long as necessary to provide services and meet legal or regulatory obligations. Retention periods are regularly reviewed to ensure compliance with all requirements.

Your Rights

You have several rights regarding your personal information, including:

• Right to be informed: Clear details about what data we collect and how it is used.
• Right of access: Request a copy of your personal data.
• Right to rectification: Correct inaccurate or incomplete information.
• Right to erasure: Request deletion of your data, where applicable.
• Right to restrict processing: Limit how your data is used under certain circumstances.
• Right to data portability: Transfer your data to another provider.
• Right to object: Opt out of data processing for specific purposes, including direct marketing.

How to Make a Complaint

If you have concerns about how we handle your information, please contact us through our website. If you’re not satisfied with our response, you can file a complaint with the relevant data protection authority.